The product will be brought to the room of choice Returns not in transit one week after a return request is initiated are not eligible for a return.All local deliveries can be provided via White glove delivery (Within 60 miles of our warehouse) Returns are not accepted on items housed in storage at the customer's request for more than two weeks. Returns are not accepted for items price matched to another site or on items that have negotiated discounted pricing. If a repair or replacement is available but refused due to any reason then shipping charges (both ways) are deducted from the refund.Īll custom or special order items and products are non-refundable.Ĭustom or special orders have a 50% non-refundable down payment.
#Nova domus furniture full#
If freight or small parcel items that require signature are signed off in good condition or not inspected, but signed for and accepted, they are exempt from any damage claims.Ĭlaims are not considered filed unless Return Authorization Form and pictures showing the damage are emailed and received within 24hrs of receiving the product.ĭamaged items will have an attempted repair or a part replacement prior to a full product replacement or refund. Sign-off should not happen if any signs of damage are noticed.ĭamage claims or notice of product deficiency must be made within 48 hours of receipt of merchandise (for small parcel items not requiring a signature).ĭetailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims. All shipments must be inspected by the customer upon delivery. We take every step possible to ensure your orders arrive in the best condition possible. Items with assembly or debris removal services performed are not eligible for a refund but are covered under the manufacturer's warranty. Caviani is not required to provide return labels or arrange pickup. The customer is responsible for shipping the item(s) back within 30 days of receiving the product regardless of when the return request is made. Returned items must be shipped back to Caviani by the customer in their original packaging, not assembled, with no signs of use or attempts at assembly, wear, damage, or remove tags. We will refund your order total, less our costs for shipping and handling each way.įor items that are shipped free, our shipping and handling costs will be deducted from your refund.Ī return request must be made within one week after receipt of the merchandise There are no restocking fees for items under $100 but shipping costs are non-refundable.Ī 25% restocking fee will be applied for items $100 and over Refunds can take up to 12 business days to process depending on the method of payment and the issuing bank. Out-of-stock items and custom orders are subject to longer lead times. If an item has already been shipped, and then canceled or refused at the time of delivery, please refer to the return policy. Products that are packaged and put onto a truck for delivery are considered products that are shipped.
Cancellations made via phone are not official.
Orders may be canceled at any point prior to the shipment process with no cancellation fees. Set Includes: Bed, 2 Nightstands, Dresser & Mirror The made in Italy Nova Domus Alexa modern grey bedroom set will absolutely help you achieve a restful sleep so you Low profile angled metal legs provide sturdy support while stainless steel accent on the nightstands and dresser also serve as pulls. It includes two 2-soft-closing drawer nightstands and 6-soft-closing drawer dresser giving you enough storage for your personal things, shirts, and linens. Made of sturdy grey wood with sleek wood markings, this low to the ground bed features a sunken bed frame to keep your mattress in place and two individual tall headrests. Sleep in comfort with the streamlined style of Nova Domus Alexa Italian Modern Grey Bedroom Set.
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